Information Technology Services
Servers & Workstations
For the small business network to operate efficiently key IT components, including servers, workstations, network components, websites and internet connections need to be working well. In the event of a malfunction these systems need fixed quickly if the business is to avoid negative impacts.
To achieve fast fixes, it’s important to be notified quickly about any issues – and to get accurate and detailed information about the nature of the problem. Real-Time Server & Network Monitoring delivers this information so problems are fixed quickly and effectively.
Networks don’t look after themselves and in order to keep servers and workstations in tip-top working order, preventative maintenance such as defragmenting disks must be performed regularly. It is of course time consuming to log onto each server or workstation on a network start to a disk defragmentation and then subsequently check that it has run successfully, which is why we have added Automated Tasks for Servers and Workstations.
Why Stop Dealing with Third-Party Support
Desktop Management | Protect Your Technology Investment
Scans are scheduled to run weekly to capture hardware, software, and operating system settings from users’ desktops and laptops. Clients can request a detailed report of any computer being monitored by calling IT Meisters Technical Support Center.
Managed Services Monthly Reports
IT Meisters provides a comprehensive monthly report detailing preventive maintenance activities such as Patches applied, Antivirus updates completed, Spyware instances removed, Temp Files deleted, etc.
3rd Party Patching
IT Meisters will deploy patching for the following 3rd Party Applications: Adobe Acrobat, Adobe Air, Adobe Flash Player, Adobe Reader, Adobe Shockwave Player, Apple iTunes, QuickTime, Mozilla Firefox, Java Development Kit, and Java Runtime Environment.
Remote Managed Services
IT Meisters provides Antivirus Software monitoring and detection. Every four hours, we perform a check to see if definitions are updated. If definitions fall 3 days behind or if anti- virus software scanning stops, your IT Meisters technical team will connect remotely and update your desktop or laptop. In the unlikely event of a virus breakout on your network, the IT Meisters NOC team can provide services to scan the network and clean up the viruses on a best effort basis.
Malwarebytes Anti-Spyware scanning is performed twice a day. The quick scan is performed at noon and the full scan is performed after business hours.
IT Meisters only deploys Microsoft Patches after testing all new patches at ACCURATE IT Meisters Data Center. Failed patch installs are placed on a black list and removed from all installation lists. Successful patch installs are placed on a white list and scheduled for deployment.
Temp File Removal
IT Meisters performs weekly scheduled Temp File Removal. If left unchecked, these folders can grow and cause low disk space errors or affect the paging file, causing the computer to run slow.
IT Meisters is able to capture information provided by S.M.A.R.T. hard drives. The S.M.A.R.T. alerts are vendor specific and usually report precursors to hardware failure.
Asset & Inventory Scans
Manage your business relationships, not your hardware and software vendors.
Get better, faster support through a single point of contact.
Ever deal with a computer issue for days because you don’t want to make the commitment to spend hours on the phone with the manufacturer’s support? We understand completely. Third-party technical support can run you around in circles before getting anywhere when you really need things to be back up and running so your staff can operate normally.
One Support Number
Get support for all of your IT solutions and get technical issues resolved faster and more accurately
IT Meisters technicians work with a whole slew of hardware and software vendors every single day. A big part of our daily lives involve building relationships with vendors. We also know our clients’ IT infrastructure, goals, and IT differentials much better than any third-party vendor ever could. It’s only natural for us to extend these services to our partners.
When IT Meisters, manages your vendor relationships for you, that means you get a single point of contact for all of your troubleshooting and support needs. In many cases, our technicians could provide the solution faster and more cost effectively than working with support, and when we do need to reach out to the vendor, we’re able to articulate the issues faster.